Privacy Policy

Thank you for visiting the Craxel website. Craxel is committed to preserving your privacy when you visit our webpages. This statement addresses the collection, security and disclosure of information that may be obtained through websites maintained by Craxel.

Craxel operates through two entities. Craxel, Inc. is the United States entity, based in Fairfax, Virginia. Craxel UK Ltd is the United Kingdom entity, based in Belfast, Northern Ireland. Customers can contract with either entity depending on their location and requirements.

Craxel, Inc. maintains this website and is responsible for information collected through it. Where you enter a commercial relationship with us, the entity you contract with is responsible for personal information arising from that relationship. The two entities share information with each other where necessary to serve customers and run the business, under the safeguards described below.

If you visit a website maintained by Craxel to read or download information, we may collect:

This information is collected to understand which information is of most and least interest to visitors and to improve the content and performance of the site. It is not collected for commercial marketing purposes.

Craxel may collect personally identifiable information that you voluntarily provide while visiting our website. Examples include an email address when you communicate with us, information you submit through forms or to download materials we provide, and other information you volunteer such as vendor profile or contact details.

Information you send us is not limited to text and may include audio, video and other graphic formats. Information is retained in accordance with applicable laws, rules, regulations and our own policies.

We use a consent management platform to record your cookie choices. Cookies that are not strictly necessary, including analytics cookies, are only set after you accept them, and you can change or withdraw your choices at any time through the cookie settings on this site.

We use Google Analytics to understand how our website is used. Analytics storage is denied by default and is enabled only if you consent. Analytics data is retained for 26 months.

Craxel does not sell personal information. We disclose information only where necessary, including between Craxel, Inc. and Craxel UK Ltd, to service providers who host our website, deliver email or provide analytics on our behalf, to professional advisers such as lawyers, auditors and insurers, and to government agencies or regulators where disclosure is required by law or legal process.

We require service providers to handle information only on our instructions and to keep it secure.

We apply technical and organizational measures appropriate to the risk, including access controls, encryption in transit and staff training. Craxel UK Ltd is Cyber Essentials Plus certified. We keep enquiry and correspondence records for two years from our last contact with you, contract records for six years from the end of the contract, and website analytics for 26 months, unless a longer period is required by law or to establish, exercise or defend legal claims.

Craxel UK Ltd is the contracting entity for many customers in the United Kingdom and Europe and is the data controller for personal information arising from those relationships. Craxel UK Ltd complies with the UK General Data Protection Regulation and the Data Protection Act 2018, and with the EU General Data Protection Regulation where it applies. Information may be transferred to and processed in the United States by Craxel, Inc. Where that happens we rely on appropriate safeguards, including standard contractual clauses and the UK Addendum where applicable.

Subject to conditions in the applicable legislation, you have the right to request access to your personal data, to have inaccurate data corrected or deleted, to restrict or object to processing, to receive your data in a portable format, and to object to direct marketing at any time. To make a request, contact info@craxel.com. UK visitors may also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Websites maintained by Craxel may contain links to other websites, including those owned or maintained by government, private or not-for-profit entities. Such links are provided for convenience or information purposes only. A link does not constitute an endorsement of the content, viewpoint, policies, products or services of that website. Once you link to a website not maintained by Craxel, you are subject to the terms and conditions of that website, including its privacy policy.

All trademarks, service marks and copyrights appearing on this website and other linked websites belong to their respective owners. Pursuant to 17 U.S.C. Sec. 512(c)(2), notice of claims of copyright infringement should be directed to the Webmaster at info@craxel.com.

Information provided on websites maintained by Craxel is intended to allow convenient public access to information about our company and products. While all attempts are made to provide accurate, current and reliable information, we cannot guarantee that the information will be error free. Craxel and its employees and officers expressly deny any guarantee of the accuracy, reliability or timeliness of any information published through our websites and shall not be held liable for any losses caused by reliance upon it.

Any person who relies upon information obtained from these websites does so at his or her own risk. The contents of this website are published for information purposes only and are subject to change without notice.

For any question about this statement or about how we handle information, contact info@craxel.com. We may update this statement from time to time. The date shown above indicates when it was last revised.